If you need to return any product(s) from Ink Star, you must first complete our online return request form which you can find at the bottom of this page. Once we have received your request we will be in touch with further instructions for shipping and packaging.
Returned cartridges must meet the following conditions:
- All returned cartridges must be at least sixty percent (60%) full, as we have determined that usage of 60% of the cartridge is sufficient for the customer to test the quality of the product.
- All compatible products that are not faulty must be returned in its original packaging. If the packaging has been damaged, opened or any seals are broken we are not able to accept the product for an exchange.
- All non-faulty products (including original and compatible products) must be returned in its original packaging. If the packaging has been damaged, opened or any seals are broken we are not able to accept the product for an exchange.
Unopened and sealed products may be returned within 30 days of the original purchase date for a full refund. The original delivery fee is non-refundable.
Faulty or damaged products may be exchanged within 365 days of the original purchase date. In order to return an ink or toner cartridge to receive a replacement, the cartridge must be at least 60% full. The original delivery fee is non-refundable. Faulty or damaged products must be returned in the packaging it was delivered in and if not returned in the same packaging we are not able to accept the product for an exchange.
Delivery fees are non-refundable, except in the event of a packing error.
If you have ordered the wrong cartridge, or if you have purchased a new printer and the cartridge you previously bought does not go with your new printer you can exchange the product as long as the original packaging has not been damaged, opened or any seals are broken and request for an exchange falls within 30 days from the date of purchase.
Please be advised that we do not ship replacements or give refunds/credits until we have issued an email acknowledging the return request, issued instructions and received the returned item(s). If you need a replacement cartridge immediately, we suggest you place a new order for the replacement and wait to receive a refund on your original order so that the new order will not be delayed due to the return process, which includes receipting and inspecting the returned cartridges.
Customers returning items can only be refunded by EFT Bank Transfer, as stipulated by the banking laws of South Africa. The refund payment will be made by us within 10 business days of receipt and inspection of the returned products.